filbet Privacy Policy – How We Handle Your Personal Data

Who We Are and What This Policy Covers

filbet is an online gaming and sports betting platform serving players in the Philippines. This Privacy Policy applies to all personal data collected through the filbet website, mobile interface, account registration process, deposit system, and any communications you have with our support team. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We are committed to handling your personal information responsibly and in line with applicable data protection laws in the Philippines. If you have any questions about how your data is used, you can reach us at the email address listed in the footer of this page.

What Information We Collect

When you register and use the filbet platform, we collect the following categories of personal information:

• Account information: your full name, date of birth, email address, and username chosen at registration
• Identity verification documents: government-issued ID or other documents required to verify your age and identity before processing withdrawals
• Payment information: GCash account details or bank transfer information used to process deposits and withdrawals — we do not store full card numbers
• Device and usage data: IP address, browser type, device model, operating system, pages visited, and session duration collected automatically when you use the platform
• Communications: records of any messages you send to our support team, including enquiries, complaints, and self-exclusion requests

We only collect information that is necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect sensitive personal data such as health information or political opinions.

How We Use Your Information

The personal data we collect is used for the following purposes:

• Account management: creating and maintaining your player account, verifying your identity, and processing login requests
• Transaction processing: handling deposits and withdrawals securely through your chosen local payment method
• Platform security: detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities
• Legal compliance: meeting our obligations under applicable Philippine laws and regulations governing online gaming operations
• Customer support: responding to your enquiries, resolving disputes, and processing responsible gaming requests such as self-exclusion
• Platform improvement: analysing aggregated usage data to improve the performance, layout, and features of the filbet platform

We do not use your personal data for automated decision-making that produces legal effects without human review. We do not sell your personal information to third-party advertisers or marketing companies under any circumstances.

How We Share Your Information

filbet does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: we share the minimum necessary payment details with our local payment partners (such as GCash or bank transfer services) solely to process your transactions
• Identity verification providers: where required, we may use a third-party verification service to confirm the authenticity of identity documents you submit
• Legal and regulatory authorities: we will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable Philippine law or a valid legal order
• Service providers: we may share data with trusted technical service providers (such as hosting or analytics providers) who process data on our behalf under strict confidentiality agreements

Any third party that receives your data is contractually required to handle it securely and only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing or commercial purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period after closure as required by applicable law. Financial transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations applicable to gaming operators in the Philippines. Usage and session data may be retained in aggregated, anonymised form for longer periods for platform analytics purposes. When data is no longer required for any legal or operational purpose, we securely delete or anonymise it. If you request account closure, we will confirm the applicable retention period for your specific data at that time.

Cookies and Tracking Technologies

The filbet platform uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where players encounter difficulties, allowing us to improve the experience over time. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain platform features. By continuing to use the platform, you consent to our use of cookies as described in this section.

Your Rights as a Player

As a player based in the Philippines, you have the following rights regarding your personal data held by filbet:

• Right to access: you may request a copy of the personal data we hold about you at any time
• Right to correction: if any of your personal information is inaccurate or incomplete, you may request that we update it
• Right to deletion: you may request that we delete your personal data, subject to any legal retention obligations that apply to gaming and financial records
• Right to object: you may object to certain types of data processing, including any use of your data for purposes beyond those strictly necessary to operate your account
• Right to data portability: you may request a copy of your data in a structured, commonly used format where technically feasible

To exercise any of these rights, please contact the filbet support team at the email address shown in the footer. We aim to respond to all data rights requests within 30 days. We may need to verify your identity before processing a request to ensure we are disclosing or modifying data only to the account holder.

Security Measures

filbet takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all staff with data access are subject to confidentiality obligations. We conduct regular reviews of our security practices and update them in response to emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities as required by applicable law. No system is completely immune to security risks, and we encourage you to use a strong, unique password for your filbet account and to keep your login credentials confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify active account holders by email. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the filbet platform after any update constitutes your acceptance of the revised policy. If you have concerns about any changes, you are welcome to contact our support team before continuing to use the platform. For questions about responsible gaming and account management, please also visit our Responsible Gaming page and the FAQ.